Warranty Repairs

All power tools sold by CG Fixings Ltd are covered under a minimum 12 month manufacturers warranty.

In order for our customers to get the best possible service we have provided the fastest ways to get your tools fixed if the tool has a warranty fault.

Before contacting us or our partners please check that you have :-

•  Read the instructions fully and used the machine in accordance with the instructions.
•  You have correctly charged any rechargable batteries
• The rechargable batteries have been inserted in the tool/charger correctly as some of the modern tools require a "Double Click" to secure the battery.

The manufactures warranty does not apply where:

• Repairs have been made or attempted by others.
• Repairs are required because of normal wear and tear.
• The tool has been abused, misused or improperly maintained.
• Alterations have been made to the tool.
• This guarantee does not affect your statutory rights.

If the manufacturer finds that the fault is not covered under warranty you will be charged for the repair and also for the collection and delivery charges.

A labour charge for assessing the tool may also be charged.

Tools will not be returned until paymant has been made in full.

All warranties are offered by the tool manufacturers, as such CG Fixings Ltd are in no way liable for claims due to loss of profit, damages  or delivery/collection charges. 

When returning any tools for warranty repair please enclose a copy of the origional invoice and your full contact details including a daytime contact number.

SENCO  

Please return the full tool at your cost to :

Workshop, Poppers Senco UK Ltd, 630 Europa Boulevard, Gemini Business Park, Warrington, Cheshire, WA5 7YH

Customer Services Telephone No. 0800 626821

BOSCH         

Please call Tel: 0844 736 0107 and Bosch will arrange to collect the tool and return it as soon as possible.

Terms and conditions of Bosch Service CLICK HERE

PANASONIC  - DEWALT - PASLODE

For all repairs please call our service agent on 02380 737355 and they will arrange to collect and repair your tool.

HITACHI - DRAPER

Please call our Sales Desk on 01325 462299 for assistance.

MAKITA

Please contact Makita Service Care for your nearest Makita Service Agent

Tel: 01908 211 678

Fax 01908 614702

Email servicecare@makitauk.com

If you wish for us to deal with your repair the tool must be reurned to us at your cost.

Please enclose a cheque payable to CG Fixings Ltd for the sum of £5.99 to cover return postage to you.

We will ensure that the tool is repaired under the terms of the Makita Warranty and returned to you.

For clarification please refer to the Makita UK website - http://www.makitauk.com/?page_id=67

METABO

Please return the item at your cost to our address along with a payment of £5.99 to cover return postage.

Alternatively you can contct Metabo Power Tools for the location of your nearest Warranty Dealer on  02380 732000

FEIN

Please return the item at your cost to our address along with a payment of £5.99 to cover return postage (New rules from Fein as of 14th December 2010).

Alternatively you can contct Fein Power Tools for the location of your nearest dealer on  01327 308730

FESTOOL       

1. To arrange collection of the tool please call Festool service.                        

Alternatively, you can e-mail Festool.

You will need to send Festool the pick up address and contact number and the tool will be picked up the following day.